By purchasing clothing from upsu.com and UPSU you agree to the Terms & Conditions.
Please contact: upsushop@su.plymouth.ac.uk for any issues and queries related to shop items & purchases.

Clothing size guide:

Each item will be charged at the stated price plus the appropriate P&P cost as detailed on the website and all promotional material, relative to the postage destination.
A receipt email will be sent upon completion of your order.
Please check all details – if there is anything missing from your order or any details are incorrect, please email us immediately at upsushop@su.plymouth.ac.uk.
Failure to advise us of any errors within 24 hours of receipt of the confirmation will result in you still being liable for the full cost of the items.

The charges for postage and packaging are added to the cost of the item and are necessary for us to dispatch your garment to you.
The delivery charges are calculated based on the weight of the basket and shipping address accordingly.
In some cases it can take up to 15 days to deliver our items for international orders.

For international orders, you may be subject to customs import fees, which you will you need to pay, when your order is delivered to you.

Items are ready to collect from the SU Shop, located opposite the library in the centre of the University of Plymouth campus, from 8am the next day.

Please bring ID and your email receipt with you to show to the shop staff to collect your items.

Orders not collected after 3 months will be cancelled and goods may be lost.

If you have a genuine reason for wanting to return your item, please contact upsushop@su.plymouth.ac.uk, explaining the reasons why the garment is to be returned.
Your item must be returned unworn and in the original packaging. You must pay for the cost of the return, it must be sent by recorded delivery and you should keep your receipt as proof of postage.
We will not accept returns in the following cases:

• The garment has been worn (unless there is a provable quality issue)
• The item has been proven to be deliberately damaged
• The garment is the wrong colour – you are liable for the colour selection you make and we keep a copy of your order to confirm your selection

All refunds will be issued by UPSU. In the event of an item being returned due to quality issues, we will take this up with our supplier and advise you of the outcome.